Aprajita is a contributing Telecom expert at Selectra. With interest in the Telecom sector, she helps users navigate to the best plans and packages offered by Indian Internet, Broadband and DTH providers. Aprajita has spent a decade in content creation, SEO and other digital marketing areas. She focuses more on improving user experience, quality and trust.
Updated on 22/04/2024 min reading
MTNL Customer Care Support for the Delhi and Mumbai regions is available around the clock. Reach MTNL customer care number at 1500 or MTNL office for any queries or concerns regarding your MTNL services. Their dedicated team is committed to providing prompt and reliable support to ensure a smooth experience for customers in Delhi and Mumbai.
Looking to book an MTNL connection? Get started today to enjoy reliable telecom services in your area. Simply reach out to MTNL's customer service or visit their website to initiate the booking process hassle-free.
It is not difficult to raise and resolve any sort of concerns related to MTNL mobile services. With the rising competition among the mobile operators in the country, users can reach out 24*7 for customer care assistance through a set of different modes: phone call, email support, nodal officers contacts and live chat.
Reaching Beyond Nation Boundaries, MTNL support the telecommunication infrastructure in Nepal and Mauritius and is leading provider of services at these two locations.
MTNL Mobile offers their customers toll-free customer service, wherein they can easily get assistance for mobile related services by calling a customer service representative.
Experience convenience with JUST CALL Bill Services by Billcare MTNL. Simplify your bill payment process by calling us directly for quick and hassle-free transactions. Say goodbye to long queues and payment delays with our efficient bill service. If users have any queries related to the mobile billing services. They can dial 1500 and have details about the following:
Related: Comparison between prepaid and postpaid connection
MTNL has incorporated Sanchar Haats to provide a complete telecom solutions to its subscribers. Customers are free to register new mobile connection, choose a mobile number, along with a choice of any other services offered like buying a Virtual Card calling (VCC) cards at 'SANCHAR HAAT'.
| Sanchar Haat Delhi Area | Address | Contact Number | Toll-Free Number |
|---|---|---|---|
| Trans Yamuna | Laxmi Nagar Tele.Exch.Bldg,Delhi | 22411343, 22508717, 22044530, 22508716 | . |
| Pocket-4, Mayur Vihar-I, Delhi | 22711400 | 18001111 68 | |
| H-Pocket,DDA Shoping Centre, Dilshad Garden | 22580039, 22139800, 22595509 | 1800111120 | |
| C-10 Yamuna Vihar Main Exchange Bldg | 22915110,22917110, 22916110, 22918110 | . | |
| Central | Eastern Court Janpath Road New Delhi | 23320687, 23320206, 23731166, 23737771 | 18001116 66 |
| Mahanagar Door sanchar Sadan ,9-CGO Complex , Lodhi Road, New Delhi110003 | 24323444, 24328500 | 1800110110 | |
| NP | Nehru Place Telephone Exch. Building | 26212777, 26451012 | . |
| Okhla telephone Exchange Bldg | 26840100, 26391199 | ||
| LSC Pkt. D&E SaritaVihar | 26974300, 26974555, 26974525, 26974550 | 18001146 46 | |
| BCP | GF MTNL Building Hauz Khas Exchange Bldg. | 26524647, 26532574, 26529660 | . |
| GF MTNL Building Chanakya Puri | 24100088, 24108800 | 1800114466 | |
| EAST | Main Idgah Tele Exchange Bldg. Faiz Road, Delhi-55 | 23553737, 23554747, 23551717, 23552717 | 18001128 28 |
| Delhi Gate Main Tele. Exchange Building. New Delhi-02 | 23247600, 23255398, (SDE 23282789, 23252200) | 1800111616 | |
| Tis Hazari Main Tel. Exchange Building behind Tis Hazari Court. Delhi | 23917200, 23911020, 23832277 | . | |
| Gate No.-04 Back side of Karol Bagh Main Tele. Exchange Building, Pusa Road, New Delhi | (25740021, 25740024, 25740022) | . | |
| North | Badli Exch Bldg | 27851166 27881200 | 1800115746 |
| CSC Narela Exch. | 27787363, 27782800 | . | |
| Sec-3, RHN | 27917309, 27919700, 27910780 | 1800111134 | |
| Sec. 9 Rohini | 27554377, 27553050 | . | |
| Shakti Nagar Telephone Exch. | 27465133, 27231177, 27430011, 27119029, 27240067 | 1800111127 | |
| West | Dwarka Sec 6 | 25085465, 25089232, 25089880 | . |
| Janakpuri Tele. Exch.,Distt. Centre | 25624111, 25504070, 25541780, 25623111 | 1800113366 | |
| Delhi Cantt Tel Exch. | 25696666, 25695000, 25693918, 25682890 | 1800111551 | |
| Rajouri Garden Admin Block Grd. Fl (WITH NCR) | 25163601, 25932621 | 1800113737 | |
| 3,CSC, DDA Mkt Sunder Vihar(PVR) | 25250301, 25278787 | 18001114 44 |
Related: Know how to activate DND services on your mobile
In using MTNL mobile services, customers often face common issues like poor network connections, incorrect billing charges, and dropped calls. Slow internet speeds and problems activating or deactivating services can also be frustrating. People sometimes find it hard to get help from customer service, and issues with network coverage, roaming charges, and service interruptions are also common concerns.
There are different ways in which MTNL users residing in the Mumbai area can reach out to customer care for resolving their issues; Mobile 1503 / 2222 1503 / 9869 012345 Online complaint Booking
| Common Service Number (Landline/Triband/Mobile) | 1130 |
|---|---|
| Landline | 1500 or 22221500 |
| Internet / Triband | 1504 0r 1800228844 or 22221504 |
| DOLPHIN /TRUMP | 1503 or 9869012345 or 22221503 |
| GARUDA | 1502 or 22221502 |
| FTTH | 1505 |
| IN Services | 1800 22 1500 |
There are 2 levels of complaint escalation in case if it is not addressed. These are showcased below:
| Fault Booking (Landline & Broadband) | 198 ( Please Call 1500 if you want operator Assistance) |
|---|---|
| Fault Booking (Leased Circuit) | 12676, 22652225 |
| Changed Number Announcement | 1951 (for all languages) |
| Directory Enquiry | 197 |
| STD code enquiry Service | 1582 |
| Public Grievance Service | 1509 |
| Know your Landline/Broadband unpaid Bill Amount | 1660 (Toll free) or Dial 022-22192120(From All Operators) |
| Know your Landline/Broadband unpaid Bill Amount through SMS | Send SMS Bill ‹Landline No› to 51001 |
MTNL provides prepaid and postpaid connections when it comes to mobile services. If you are a prepaid customer,you get a preactivated 3G/GPRS. And if you are a postpaid customer, dial 1503 (toll-free) or send SMS GPRS to 555 (toll-free).
Call customer care 1500/1503 (from MTNL phone)/18001801503 (from other networks).
To register your MTNL mobile complaint in Mumbai, call at 1507 from MTNL Landline/Garuda/Dolphin or 01122221507 from any mobile number belonging to different network.
Bharat Sanchar Nigam Limited (BSNL) has Mahanagar Telephone Nigam Limited (MTNL)as its wholly owned subsidiary. This is under the ownership of Department of Telecommunications, Ministry of Communications, Government of India.
